I'm sure many of you are aware now of the issues with Mentality Nail Polish. I'm not going to get into all the exact specifics. I'm more interested in sharing my opinions, but I will link all other bloggers who posted about this below who have more detailed information
Mentality released some neon nail polishes between April-June that caused some very severe and unfortunate damage to some peoples nails in the way of lifting from the nail bed, discoloration, and pain/sensitivity. This is a disturbing problem in itself, but what is even more troubling is Mentality's complete lack to promptly and effectively report this issue to their customers.
Mentality felt that using Instagram in July was an effective way for them to share this information. As to this day Mentality, chooses only to use social media to update on this situation, leaving I'm sure thousands of people in the dark. Mentality has been in business a long time and has been a well-known and popular indie. They have thousands of customers, not all of which are social media users. The type of damage to peoples nails you'll see pictured in some of the blog posts linked below is absolutely unacceptable for them not to immediately take charge and notify all of their customers.
This needed to be by email. They are an online business, so they have all of their customers email address. A mass email should of been made to notify their customers of what is taking place as well as a notification on their actual webpage. Instead, Mentality has been quiet about the issue except briefly on social media. I see now it's because they are most likely not insured as a business and do not have the funds to refund their customers. I don't see any other reason why they would be so covert about this whole situation.
As far as I know up until today, if you heard about this through the grapevine Mentality would offer to replace the polishes or refund (though I'm not sure anyone was actually refunded). Today, Mentality announced they would no longer be replacing or refunding people for these nail polish as well as shifting blame on their customers and the nail polish community for "bullying" and "harassment". This on top of them promoting new collections and sales on their faulty neon polishes.
Am I in the Twilight Zone? This can't be real. I have never come across a company so unprofessional and unethical in my life. It is absolutely disgraceful how the are treating their customers. First, they don't give them the courtesy of disclosing this information in a timely matter to their customers. Secondly, they now refuse refund orders. Thirdly, they're calling concerned and upset customers internet bullies.
This is not only peoples money they've wasted, but they've put people at risk to their health. Again, am I in the Twilight Zone? How is this OK by any means? How is this the correct way to handle an issue as a BUSINESS. Did I mention they've also left their stockists high and dry with this too?
A business should treat their customers with respect and their customers safety should be their priority. Mentality clearly doesn't have concern for their customers as they're more concerned about covering their asses. It's shameful that this brand is part of this community. These people do not deserve to be in business anymore. I don't wish failure on people, but this is unacceptable and they need to be shut down. They do not deserve to be a part of the wonderful indies out there who do wonderful work and care about their customers.
Integrity and respect especially in terms of how you treat people are values that are of the utmost importance to me in my life. These are values I expect in my friends and family. I also expect these values in businesses. As a paying customer I feel people are owed these values. It should be common sense to treat customers with respect and value. That means going out of you way when you've done something wrong to try and make it right.
I do not feel the slightest bit of pity for Mentality. They dug their grave and that's their own fault. I will never review, support, or post about Mentality on this blog.
Please check out the posts below addressing the Mentality issue for me information:
Please also check out Be Happy Buy Polish's FB post which links other blog posts and Facebook updates from other bloggers and indie makers!